Privacy Policy

1. Introduction

This Privacy Policy explains how Vast Solutions ("we", "our", "us") collects, uses, and protects personal information provided by clients, website visitors, and project partners through our online platform and services.

2. Information We Collect

We may collect the following information:

• Name, contact number, and email address
• Account credentials (passwords are stored only in encrypted form)
• Project details, measurements, and site photos you upload
• Quotation, billing, and payment information
• Communication and activity records (messages, notifications, and system logs)

3. How We Use Your Information

We use collected information to:

• Provide design, fabrication, and installation services
• Create and manage your account and client portal
• Prepare quotations, drawings, and project documentation
• Communicate updates, schedules, and revisions
• Improve our products, services, and customer experience
• Maintain internal records, audit trails, and accounting

4. Data Protection

• We implement reasonable security measures to protect your information.
• Passwords are hashed and are never stored in plain text.
• Only authorized personnel have access to client data, based on their role.
• We do not sell, rent, or share your personal information with third parties except as required to complete your project (e.g., suppliers, logistics partners).

5. Cookies & Sessions

• The Platform uses session cookies to keep you signed in and to operate securely.
• These cookies are essential to the service and are not used for advertising.

6. Third-Party Services

We may work with external suppliers, delivery partners, or subcontractors. These parties receive only the information necessary to perform their function and are expected to maintain confidentiality.

7. Data Retention

We retain project and client information for as long as necessary to:

• Complete the project
• Comply with legal and accounting requirements
• Support warranty claims and after-sales service

8. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of data that is no longer needed

Requests can be made through our official contact channels.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we make significant changes, you will be asked to review and accept the updated policy the next time you sign in. Continued use of our services indicates acceptance of the updated policy.

10. Contact Information

For questions or requests related to privacy or data handling, you may contact us through our official business channels.